The UKCCF National Awards 2023
UKCCF National Awards Programme Winners 2023!
Individual Categories
Agent of the Year
Gold
Abbie Hancock
Silver
Suzannah Owens
Bronze
Neil Morris
Team Leader of the Year
Gold
James Johnson
Silver
Ffion Wilson-Wright
Bronze
Abigail Chamberlin
Highly Commended
Kenny Walker
Highly Commended
Chloe Rhodes
Manager of the Year
Gold
Dave Kinane
Silver
Gemma Hancox
Bronze
Karen Carter
Head of Contact Centre / Director of the Year
Gold
Jessica Ham
Silver
Rhonda Holden
Bronze
Alex Jones
Customer Experience Manager of the Year
Gold
Karen Tunnard
Silver
Karen Bridgeman
Bronze
Lauren Robson
Support Person of the Year – IT Support
Gold
Brodie Finney
Silver
Mirona Gherhes
Bronze
Shaun Rickards
Support Person of the Year – Operation Support
Gold
Amy Grace
Bronze
Charlotte Bayliss
Bronze
Rebecca Lane
Industry Newcomer of the Year
Gold
Will Williams
Silver
Rebecca Arrowsmith
Bronze
Chris Hull
Highly Commended
Holly Harding
Going the Extra Mile
Gold
Andrew Fogarty
Silver
Loredana Strat
Bronze
Ellie Steel
Highly Commended
Hayley Napier
Team Categories
Complaints Team of the Year
Gold
Silver
Bronze
Customer Service Team of the Year
Gold
Silver
Bronze
Highly Commended
Recruitment Team of the Year
Gold
Support Team of the Year
Gold
Quality and Compliance Team
Silver
Customer Service Development Team
Bronze
Performance Excellence Team
Highly Commended
Counter Fraud & Privacy Team
Company Categories
Best Customer Experience of the Year
Gold
Silver
Bronze
Best Health & Wellbeing Programme of the Year
Gold
Silver
Best Use of Technology
Gold
Silver
Bronze
Highly Commended
Digital Transformation Programme of the Year
Gold
Silver
Employee Engagement Strategy of the Year
Gold
Silver
Bronze
Highly Commended
Home Agent Operation of the Year
Gold
Silver
Improvement Strategy of the Year
Gold
Silver
Bronze
Outsourcing Partnership of the Year
Gold
Silver
Bronze
Highly Commended
Best Contact Centre Workplace of the Year
Gold
Silver
Bronze
Highly Commended
Public Sector Contact Centre of the Year
Gold
Silver
Bronze
Highly Commended
Small Contact Centre of the Year
Gold
Silver
Medium Contact Centre of the Year
Gold
Silver
Bronze
Large Contact Centre of the Year
Gold
Silver
Sponsors and Media Partners
If you would like more information on sponsorship opportunities, please contact Trevor Butterworth on: 07932 669 299 or email: trevor@uk-ccf.co.uk
2023 Judging Panel
Chairmen of Judges
Chantelle Newton
Awards Director, UKCCF
Chris de Souza
CGI
Steve Messenbird
Consultant
2023 Judging Panel
Alex Russell-Rutherford
Anthony McNally
Barry Cooper
Ben Rose
Beverley Mullard
Carol King
Chris Wheeler
Daniel Cotton
Dave Walshe
David Grieve
David Payne
Derek Lewis
Elaine Lee
Freda Owusu
Gavin Morden
Gill Atkey
Jade Holt
Jason Webb-Wood
Jo Regan-Iles
Jon Wells
Justin Aldrich
Karen Carter
Marianne Withers
Martin Anderson
Martin Rosewier
Matthew Traish
Paul Fletcher
Phil Quickenden
Phillip Hunt
Tommy Weintraub
William Carson
Yvez McKenzie