Contact Centre Outsourcing Provider, Opportunity Creator, Relationship Builder. We work with large household brands and businesses who face challenges like wanting to grow or support their customer base but don’t have the resources to do it, or they are doing it but not hitting target or creating a good enough customer experience.

At Interact, we work with our clients to fix these issues by offering outsourced contact centre support by way of creating intelligent and innovative marketing solutions and giving our clients the ability to utilise the most appropriate channels of communication.

Telemarketing
Messaging
Webchat
Email

Having spent just over 10 years in the contact centre industry in roles across most areas of the sales cycle, I share my honest experiences and feedback with my clients. In doing so, we are able to build long-term relationships and create winning campaigns together with the help of Interact’s highly skilled and experienced management team.

Our clients come to us typically with the following issues –

*Already using an outsourced provider(s) – require additional support
*Unhappy with current provider
*Cannot reach all their customer base – we help them service their full customer base regardless of spend
*Struggle to generate sales in the volumes required
*Cannot keep up with supporting/assisting customers and complaints
*Do not have all the different channels their customers prefer to contact them through
*The costs for our clients’ are too high to sustain in-house

Interact works hard at creating ways to resolve these issues

We work with clients across many sectors – Telecoms, Publishing, Ecommerce and FMCG

If you are a fantastic business but you need help in any of these areas, drop me an email simma.kularanta@inter-act.co.uk or message via Linkedin and let’s work out how we can help you.