Commercially astute and internationally experienced Call Centre Operations Director with a proven track record of driving performance, profitability, and customer satisfaction across onshore and offshore teams.

Proven ability to lead transformational change, build high-performing multi-functional teams, and manage complex BPO and outsourcing partnerships across the UK, India and South Africa.

Currently overseeing all call centre and customer contact operations for a major UK-based price comparison platform, delivering measurable improvements in efficiency, customer satisfaction, and commercial returns.