I help customer-first organisations modernise service operations, embed AI readiness, and deliver scalable CX transformation — through permanent, interim, or fractional leadership.

With 20+ years of hands-on delivery across fintech, SaaS, telecoms, and regulated sectors, I specialise in bridging strategic transformation and today’s execution. My focus: operational uplift, intelligent channel design, and post-sale success — all grounded in forecasting, insight, and measurable impact.

I’ve led transformation through hypergrowth, compliance shifts, and digital acceleration — from retooling contact centres and BPO ecosystems to embedding automation and GTM readiness. I build high-performing, cross-functional teams and foster cultures of continuous improvement, accountability, and customer obsession.

I thrive in high-pressure, ambiguous environments where speed, clarity, and customer outcomes matter — mentoring future leaders and aligning talent to strategy at every stage of growth.

Open to Director and VP-level briefs across tech, regulated, and customer-first sectors — including PE-backed growth firms.

Core Capabilities:
• CX Transformation & WFM Strategy
• Customer Success & Retention
• AI & Automation Enablement
• Interim & Fractional Leadership
• Target Operating Model Design
• Operational Excellence & QA