Judging Schedule
Below is the full judging schedule for this year’s awards. To maintain fairness and continuity for all nominees, as well as to reduce pressure on our judges’ schedules, we are unable to accommodate changes to the final judging dates. We appreciate your understanding and cooperation in adhering to this schedule.
- Monday 17th August 2026
- Agent of the Year
- Senior Agent of the Year
- Tuesday 18th August 2026
- Team Leader of the Year
- Manager of the Year
- Wednesday 19th August 2026
- Head of Contact Centre / Director of the Year
- Thursday 20th August 2026
- Customer Experience Manager of the Year
- Support Person of the Year
- Friday 21st August 2026
- Vulnerable Customer Champion of the Year
- Diversity & Inclusivity Champion of the Year
- Monday 24th August 2026
- Industry Newcomer
- Going the Extra Mile
- Tuesday 25th August 2026
- Complaints Management Team of the Year
- Customer Experience Team of the Year
- Thursday 27th August 2026
- Customer Service Team of the Year
- Resource Planning Team of the Year
- Friday 28th August 2026
- Best Customer Experience of the Year
- Best Health & Wellbeing Programme of the Year
- Tuesday 1st September 2026
- Best use of Technology
- Best use of AI
- Wednesday 2nd September 2026
- Best AI Customer Experience of the Year
- Thursday 3rd September 2026
- Employee Engagement Strategy of the Year
- Improvement Strategy of the Year
- Friday 4th September 2026
- Outsourcing Partnership of the Year
- Best Contact Centre Workplace of the Year
- Monday 7th September 2026
- Public Sector Contact Centre of the Year
- Small Contact Centre of the Year
- Tuesday 8th September 2026
- Medium Contact Centre of the Year
- Large Contact Centre of the Year