I help legal firms, consultancies, and contact centres unlock greater performance through smarter technology, cultural transformation, and operational excellence. With 20+ years of experience, I focus on delivering measurable value—whether that’s improving client outcomes, streamlining workflows, or driving ROI through strategic innovation via future proof technologies.

My strengths lie in understanding and translating complex challenges into actions that elevate service quality, boost company efficiency, and enhance customer experience by using the latest technology. I work closely with senior stakeholders to build the case for change, and implement solutions that make a real difference.