Each day will follow the same schedule: 

8am – 9am – First Session
9am – 10am – Second Session
10am – 11am – Third Session
11am – 12noon – Fourth Session
12noon – 1pm – Lunch Break
1pm – 2pm – Fifth Session
2pm – 3pm – Sixth Session
3pm – 4pm – Seventh Session
4pm – 5pm – Eighth Session

Each session (except Contact Centre of the Year categories) follow the same format: 

• 5 min introduction with chair and judges
• 30 min presentation

• 15 min Q&A with judges

Contact Centre of the Year categories follow this format: 

• 5 min introduction with chair and judges
• 45 min presentation 
• 30 min Q&A with the judges