Date posted: 16th June 2025, 12:01pm
Final Judging Sessions
Nominations officially close at 5pm on the 1st August 2025.
From Monday 3rd August, shortlisting takes place. All nominations are passed to our judges to view and they will score against the criteria in the nomination for and submit their top 8 finalists.
On Friday the 15th August 2025, the final shortlist will be announced. You will be contacted via email and the shortlist will also be announced on our website and social media.
Final Judging Session Format
Each day will follow the same schedule:
8am – 9am – First Session
9am – 10am – Second Session
10am – 11am – Third Session
11am – 12noon – Fourth Session
12noon – 1pm – Lunch Break
1pm – 2pm – Fifth Session
2pm – 3pm – Sixth Session
3pm – 4pm – Seventh Session
4pm – 5pm – Eighth Session
Each session (except Contact Centre of the Year categories) follow the same format:
- 5 min introduction with chair and judges
- 30 min presentation
15 min Q&A with judges
Contact Centre of the Year categories follow this format:
- 5 min introduction with chair and judges
- 45 min presentation
- 30 min Q&A with the judges
Judging Schedule
Individual Categories
8th September 2025
Agent of the Year
Senior Agent of the Year
9th September 2025
Team Leader of the Year
Manager of the Year
10th September 2025
Head of Contact Centre / Director of the Year
11th September 2025
Customer Experience Manager of the Year
12th September 2025
Support Person of the Year
Vulnerable Customer Champion of the Year
15th September 2025
Industry Newcomer of the Year
Diversity and Inclusivity Champion
16th September 2025
Going the Extra Mile
Team Categories
16th September 2025
Complaints Management Team
18th September 2025
Customer Service Team
Customer Experience Team
19th September 2025
Recruitment Team
Support Team
Company Categories
22nd September 2025
Best Health & Wellbeing Programme
Best Customer Experience of the Year
23rd September 2025
Employee Engagement Strategy of the Year
Best use of Technology
25th September 2025
Improvement Strategy of the Year
Best AI Customer Experience of the Year
26th September 2025
Best Contact Centre Workplace of the Year
Outsourcing Partnership of the Year
NB: The dates for Public Sector Contact Centre, Small Contact Centre, Medium Contact and Large Contact Centre of the Year will be posted shortly.