Highly motivated and passionate Senior Leader with over 15 year’s Customer Service experience. Leads and inspires through an approachable, open and supportive management style, setting a clear strategic vision in line with company goals. Proven capability in collaborative change management delivering high profile transformation projects. Consistently evaluating service performance and feedback from both internal and external stakeholders to ensure continuous improvement, customer and employee satisfaction are always being reviewed. Experienced and effective in communication and management of service provision for a diverse range of customers and key stakeholders with knowledge and experience in Crisis Management. Can confidently manage departmental budget whilst supporting ad-hoc adjustments according to the business needs.