Currently serving as Group Director of Customer Contact and Resolution at Riverside Housing, leading a multi-site operation of circa 250 FTE. Riverside Group is one of the UK’s largest providers of social housing, managing over 75,000 homes nationally.

Claire has  over 2 decades of experience in driving transformation and operational excellence across the Housing, Financial services, and Retail sector. Having consistently delivered measurable improvements in customer experience and digital engagement and cost efficiency.

Previously at Bromford Housing, Claire led the Contact Centre Operations through a transformative period culminating in national recognition at the very UKCCF awards. With strategic direction, and commitment to empowering her team fostered a culture of innovation, resilience, and continuous improvement

As a collaborative leader, Claire brings a rare blend of operational rigor and creative problem solving to every challenge, shaping future ready service models