Six-Sigma certified, adaptable and solutions-focused customer service director with extensive experience defining and driving strategic business growth and directing high-performance teams to deliver outstanding customer service.

Wide-ranging experience managing and negotiating contracts, establishing service levels and KPIs, and implementing continuous improvement processes in inbound, outbound, and multi-channel business fields. Demonstrable record of streamlining and transforming business operations, optimising IT systems, and introducing initiatives to maximise on service and digital opportunities. Crisis and BCP planning and leading.
In-depth knowledge of agile leadership and workplace practices, customer service management and risk and compliance matters. Excels at building and maintaining strong relationships with key stakeholders, high-profile clients, senior management teams, third parties, and all levels of staff. Ambitious, open-minded, and collaborative leader with remarkable background recruiting, training, upskilling, and motivating extremely productive teams to achieve all set business objectives. Proven successful leader of highly motivated customer service professionals.