CONGRATULATIONS TO OUR 2025 WINNERS....
INDIVIDUAL CATEGORIES
AGENT OF THE YEAR
GOLD – Catherine McHugh, British Gas
SILVER – Ashleigh Greenaway, HGS UK
Bronze – Melwina Szlajter, First Customer Contact
Highly Commended – Corinna Fairley-Briggs, Citizens Advice Gateshead
SENIOR AGENT OF THE YEAR
GOLD – Sarah Clelland, Ascensos
SILVER – Carol Caghlan, Scottish Friendly
BRONZE – Rose Ruggiero, nPower Business Solutions
HIGHLY COMMENDED – Sim Gharu, nPower Business Soltuions
TEAM LEADER OF THE YEAR
GOLD – Debbie Curry, Citizens Advice Gateshead
SILVER – Emily Brooks, Landmark Information Group
BRONZE – Laura Macintosh, British Gas
MANAGER OF THE YEAR
GOLD – Walid Nesreldin, Newstel Worldwide
SILVER – Nikki Laidlaw, HGS UK
BRONZE – Barry Cooper, Moneycorp
HEAD OF CONTACT CENTRE / DIRECTOR OF THE YEAR
Category sponsored by: CCA Recruitment Group
GOLD – Julia Nixon, Yorkshire Ambulance Service
SILVER – Chris Shead, E.ON Next
BRONZE – Sophie Cotton, Newstel Worldwide
CUSTOMER EXPERIENCE MANAGER OF THE YEAR
GOLD – Rebecca McKenzie, Ascensos
SILVER – Helen Luty, Landmark Information Group
BRONZE – Tom Crabbe, CGI IT UK
SUPPORT PERSON OF THE YEAR
GOLD – Colin Fong, British Gas
SILVER – Jon Craig, Huntswood
BRONZE – Beth Gill, Citizens Advice Gateshead
HIGHLY COMMENDED – Sharon Mitchell, HGS UK
VULNERABLE CUSTOMER CHAMPION OF THE YEAR
GOLD – Annmarie Rafter, HGS UK
SILVER – Peter Amoah, Debt Free Advice
BRONZE – Angela Clark, Scottish Friendly
DIVERSITY & INCLUSIVITY CHAMPION OF THE YEAR
Category sponsored by: Newstel Worldwide
GOLD – Christopher Endersby-Morton, First Customer Contact
SILVER – Rose Ruggiero, nPower Business Solutions
BRONZE – Kris O’Dell, nPower Business Solutions
INDUSTRY NEWCOMER OF THE YEAR
Category sponsored by: 8x8
GOLD – Alice Beck, nPower Business Solutions
GOLD – Blake Davies, CGI IT UK
SILVER – Declan McKenzie, Ascensos
BRONZE -Robert Sarginson, nPower Business Solutions
GOING THE EXTRA MILE
Category sponsored by: Maintel
GOLD – Gillian Oakley, Landmark Information Group
SILVER – Claire Skinner, British Gas
BRONZE – Molly Shepheard, First Customer Contact
TEAM CATEGORIES
COMPLAINTS MANAGEMENT TEAM OF THE YEAR
GOLD – E.ON Next
SILVER – Scottish Friendly
CUSTOMER EXPERIENCE TEAM OF THE YEAR
Category sponsored by: Amazon Connect, AWS
GOLD – Customer Service Team, Puredrive Energy
SILVER – ALSI Customer Service Team, Ascensos with ALDI
BRONZE – User Experience (UX) Team, CGI IT UK
CUSTOMER SERVICE TEAM OF THE YEAR
GOLD – Tech Support Team, Goodlord
SILVER – Customer Relations Team, First Customer Contact
BRONZE – Help Through Hardship Team, Citizens Advice Gateshead
SUPPORT TEAM OF THE YEAR
Category sponsored by: Worldline
GOLD – People Team, Goodlord
GOLD – Learning & Development Team, Interact Contact Centres
BRONZE – Capability Development Team, Firstsource Solutions with E.ON Next
RECRUITMENT TEAM OF THE YEAR
Category sponsored by: Contact Centre Monthly
GOLD – British Gas Business
COMPANY CATEGORIES
BEST CUSTOMER EXPERIENCE OF THE YEAR
Category sponsored by: CGI IT UK
GOLD – Landmark Information Group
SILVER – Ascensos with MOSS
BRONZE – E.ON Next
BEST HEALTH & WELLBEING PROGRAMME OF THE YEAR
GOLD – GFM Clear Comms
SILVER – Le,mon Contact Centre
BEST USE OF TECHNOLOGY
GOLD – British Gas
SILVER – Debt Free Advice
BRONZE – SS&C
BEST AI CUSTOMER EXPERIENCE OF THE YEAR
GOLD – CourtCorrect with NFU Mutual
EMPLOYEE ENGAGEMENT STRATEGY OF THE YEAR
GOLD – British Gas
SILVER – Newstel Worldwide
BRONZE – Citizens Advice Gateshead
IMPROVEMENT STRATEGY OF THE YEAR
GOLD – Ascensos with KFC
SILVER – British Gas
BRONZE – SS&C-
OUTSOURCING PARTNERSHIP OF THE YEAR
GOLD – Ascensos with Selfridges
SILVER – Newstel Worldwide with Bloom & Wild
BRONZE – RSVP & IVC Evidensia
HIGHLY COMMENDED – British Gas with WNS
BEST CONTACT CENTRE WORKPLACE OF THE YEAR
GOLD – British Gas
SILVER – Newstel Worldwide
PUBLIC SECTOR CONTACT CENTRE OF THE YEAR
Category sponsored by: Wavenet
GOLD – UK Home Office
SILVER – Public Sector Partnership Services Ltd (PSPS)
BRONZE – Yorkshire Ambulance Service
SMALL CONTACT CENTRE OF THE YEAR
GOLD – Puredrive Energy
SILVER – Sovereign Network Group (SNG)
BRONZE – Debt Free Advice
LARGE CONTACT CENTRE OF THE YEAR
GOLD – Wheatley Group
SILVER – CGI IT UK
JUDGES SPECIAL RECOGNITION AWARD - NEW!
Cuong (Dom) Pham, Firstsource Solutions
Debbie Curry, Citizens Advice Gateshead
