Meet our 2025 finalists!
Being nominated is an incredible achievement in itself. It highlights the hard work and dedication were noticed and valued.
Congratulations to the finalists that have been shortlisted for 2025.
Individual Categories
Agent of the Year
Saul Mugabe, SNG
Corinna Fairley-Briggs, Citizens Advice Gateshead
Magna Ferreira, Moneycorp
Catherine McHugh, British Gas
Ashleigh Greenaway, HGS
Malwina Szlajter, First Customer Contact
Russell Getty, Ascensos
Kieran Gambin, CGI IT UK
Senior Agent of the Year
Carol Coghlan, Scottish Friendly
Rose Ruggiero, nPower Business Solutions powered by E.ON
Sarah Clelland, Ascensos
Sim Gharu, npower Business Solutions
Team Leader of the Year
Debbie Curry, Citizens Advice Gateshead
Daniel Cooper, Firstsource Solutions Limited
Hannah Staniland, First Customer Contact
Emily Brooks, Landmark Information Group
Laura MacIntosh, British Gas
Morgan Pace, CGI IT UK
Nicole Clarke, Ascensos
Nigel Smith, npower Business Solutions
Manager of the Year
Barry Cooper, Moneycorp
Emma Smith, Ascensos
Karen Carter, npower Business Solutions
Lucy Dempsey, First Customer Contact
Nikki Laidlaw, HGS UK
Walid Nasreldin, Newstel Worldwide
Director / Head of Contact Centre of the Year
Adam Bexon, First Customer Contact
Chris Shead, E.ON Next
Debbie Doyle, Moneycorp
Freda Owusu, SNG
Joe Lambie, Wheatley Group
Julia Nixon, Yorkshire Ambulance Service
Katherine McNab, npower Business Solutions
Nicholas Miles, CGI
Sophie Cotton, Newstel Worldwide
Julian Mahony, UK Home Office
Customer Experience Manager of the Year
Helen Luty, Landmark Information Group
Rebecca McKenzie, Ascensos
Tom Crabbe, CGI IT UK
Support Person of the Year
Beth Gill, Citizens Advice Gateshead
Sharon Mitchell, HGS
Colin Fong, British Gas
Surya Kashyap, npower Business Solutions
Janine Davies, First Customer Contact
Aleksandra Kulikowska, Goodlord
Jon Craig, Huntswood
Edward Evans, CGI IT UK
Vulnerable Customer Champion of the Year
Angela Clark, Scottish Friendly
Annmarie Rafter, HGS UK
Gary McCord, Ascensos
Gary Trewin, Wheatley Group
Peter Amoah, Debt Free Advice
Culture & Inclusivity Champion of the Year
Christopher Endersby-Morton, First Customer Contact
Kris O’Dell, npower Business Solutions
Rose Ruggiero, npower Business Solutions
Industry Newcomer of the Year
Alice Beck, npower Business Solutions
Blake Davies, CGI IT UK
Chad Ritter, British Gas
Declan McKenzie, Ascensos
Harry Donaghy, Moneycorp
Karolina Jepson, First Customer Contact
Robert Sarginson, npower Business Solutions
Rowland Delemos, Moneycorp
Going the Extra Mile
Claire Skinner, British Gas
Gillian Oakley, Landmark Information Group
Jennifer Brown, Ascensos
Molly Shepheard, First Customer Contact
Scott MacDonald, Scottish Friendly
Thomas Love, Scottish Friendly
Vanessa Shander, Debt Free Advice
Team Categories
Complaints Management Team of the Year
Scottish Friendly
E.On Next
Customer Experience Team of the Year
Training & Quality Team, SNG
Customer Care Team, Debt Free Advice
Customer Service Team, Puredrive Energy (Duracell)
ALDI Customer Service Team, Ascensos
Passenger Assist Team, First Customer Contact
User Experience Team (UX), CGI IT UK
Customer Service Team of the Year
Customer Service Team, Sovereign Network Group (SNG)
Council Helpline Team, Citizens Advice Gateshead
Help Through Hardship Team, Citizens Advice Gateshead
Affordability & Vulnerability Team, E.ON Next
Customer Care Team, Debt Free Advice
Customer Service Team, Puredrive Energy
Customer Relations Team, First Customer Contact
Tech Support Team, Goodlord
Recruitment Team of the Year
British Gas Business
Support Team of the Year
Marketing Team, Moneycorp
Voice and Video Team, UK Home Office
Learning & Development Team, Interact Contact Centres
Quality Assurance Team, First Customer Contact
Operational Excellence Team, British Gas
Capability Development Team, Firstsource Solutions E.ON Next
Support Team, Goodlord
Company Categories
Best Customer Experience of the Year
Landmark Information Group
Ascensos with MOSS
E.ON Next
Best Health & Wellbeing Programme of the Year
Lemon Contact Centre
GFM Clear Comms
Best use of Technology
Wavenet
SS&C
British Gas
CGI IT UK
Route 101 with Carnival UK
Debt Free Advice
Best AI Customer Experience of the Year
CallTower
CourtCorrect & NFU Mutual
Employee Engagement Strategy of the Year
Citizens Advice Gateshead
British Gas Business
Newstel Worldwide
Improvement Strategy of the Year
SS&C
Ascensos with KFC
British Gas
Outsourcing Partnership of the Year
Simply Contact with Ditto Music
Ascensos with Selfridges
First Customer Contact with TransPennine Express
British Gas with WNS
RSVP with IVCE
Newstel Worldwide with Bloom and Wild
We Are Woven with GTC Infrastructure
Best Contact Centre Workplace of the Year
British Gas Business
npower Business Solutions
Newstel Worldwide
Public Sector Contact Centre of the Year
PSPSI
Yorkshire Ambulance Service
Debt Free Advice
UK Home Office
Small Contact Centre of the Year
SNG
Debt Free Advice
Puredrive Energy (Duracell)
Lemon Contact Centre
npower Business Solutions
Large Contact Centre of the Year
Wheatley Group
CGI IT UK